Campus phone services are provided with Voice over Internet Protocol (VoIP). VoIP is a digital communication solution that can be used with physical office VoIP devices or on mobile devices from anywhere with an internet connection. Make and receive campus phone calls using the Microsoft Teams app or your VoIP desk phone. Additional VoIP services are available for departmental phone numbers, including auto-attendant call trees.
You can use a compatible headset with your laptop, desktop computer, and/or phone or other mobile device when attending meetings and to make and receive phone calls (instead of using a desk phone) using Microsoft Teams.
Microsoft Teams is a collaboration tool as well as the default app for meetings and making and receiving phone calls. Teams is available for Windows, Mac, iOS and Android.
New employees should request a phone number. A departmental phone account is designated with a departmental phone number and can be managed by one or more employees. This service is useful for front office reception, student/hourly/temp employees, and graduate assistants.
To get started with your VoIP desk phone, sign in with your UARK Office 365 account.
AudioCodes IP phones for use with the University of Arkansas VoIP phone service are available for purchase through the Tech Store.
A common area phone provides basic features and is typically used for courtesy phones in lobbies, waiting areas and other shared spaces.
The Plantronics Calisto is a portable device for small meetings.
An auto-attendant or call tree is used by departments for automatically answering incoming calls and providing a menu of options or allowing the caller to select an extension.
If you can't log into your VoIP desk phone, you must reset your phone, and repeat the registration process.
Most faculty and staff with desk phones have the AudioCodes 405HD (standard phone) and 445HD (admin phone) models. These instructions apply to legacy AudioCodes 405/445HD desk phones models.
Check voicemail from a desk phone or Teams, and set up a personalized greeting.
Conference phones are linked to their conference rooms using Exchange resource accounts.
The Polycom conference phone is registered to the conference room where it is located.
Wireless phone handsets are not available for the current VoIP system. To replace this functionality, IT Services can help departments configure a university-owned cellphone for making and receiving VoIP phone calls.