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TeamDynamix: (TDNext) How to Add Group Members to TeamDynamix Groups
TeamDynamix group managers can use these directions to add members to a group, configure notification and management permissions, and ensure the correct staff have access to ticket assignments and communications.
TeamDynamix: (TDNext) How to Remove Group Members to TeamDynamix Groups
For group managers on how to remove a member from their TeamDynamix group.
UARK Help Portal: How to Submit IT Help Desk Ticket
How to create a ticket on the UARK Help Portal
UARK Help Portal: Viewing Your Tickets - Check Status of Your Tickets
How to view your request and incident tickets to find the ticket ID number and other information.
UARK Help Portal: How to Search
Use the UARK Help Portal (TeamDynamix) search to find articles, services, and tags. Learn the difference between the Knowledge Base and Service Catalog and how to locate related content easily.
Cherwell to TeamDynamix Translator
Ticket status
About ticket statuses and defining automatic statuses.
Make a ticket comment private
How to make a ticket comment private to be used as a technician note and how to check the Feed to see if a comment was private.
Update a request ticket
Instructions for technicians on updating a ticket.
Create a new ticket in TeamDynamix
How to create a ticket as a technician
Knowledge Base Training by TeamDynamix
Knowledge base articles by TeamDynamix