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How to create a ticket on the UARK Help Portal
Use the UARK Help Portal (TeamDynamix) search to find articles, services, and tags. Learn the difference between the Knowledge Base and Service Catalog and how to locate related content easily.
About ticket statuses and defining automatic statuses.
How to make a ticket comment private to be used as a technician note and how to check the Feed to see if a comment was private.
Instructions for technicians on updating a ticket.
How to view your request and incident tickets to find the ticket ID number and other information.
How to create a ticket as a technician
Knowledge base articles by TeamDynamix