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UARK Help Portal: How to access the Chatbot

How to access and use the UARK Help Portal chatbot.

Use the UARK Help Portal (TeamDynamix) search to find articles, services, and tags. Learn the difference between the Knowledge Base and Service Catalog and how to locate related content easily.

TeamDynamix: (TDNext) How to Add Group Members to TeamDynamix Groups

TeamDynamix group managers can use these directions to add members to a group, configure notification and management permissions, and ensure the correct staff have access to ticket assignments and communications.

TeamDynamix: (TDNext) How to Remove Group Members to TeamDynamix Groups

For group managers on how to remove a member from their TeamDynamix group.

UARK Help Portal: How to Submit IT Help Desk Ticket

How to create a ticket on the UARK Help Portal

UARK Help Portal: Viewing Your Tickets - Check Status of Your Tickets

How to view your request and incident tickets to find the ticket ID number and other information.

Cherwell to TeamDynamix Translator

Ticket status

About ticket statuses and defining automatic statuses.

Make a ticket comment private

How to make a ticket comment private to be used as a technician note and how to check the Feed to see if a comment was private.

Update a request ticket