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    Lookup Category Clear Category
    How to create a ticket
    How to create a ticket as a technician.
    Create a ticket
    How to create a ticket on the UARK Help Portal
    Viewing your ticket requests
    How to view your request and incident tickets to find the ticket ID number and other information.
    Knowledge Base Training by TeamDynamix
    Knowledge base articles by TeamDynamix
    How to check if a comment is private
    How to tell the difference between a default comment and technician note (private comment) in the ticket feed.
    How to update a ticket
    Instructions for how a Technician can update a ticket.
    How to make comments private
    Understanding ticket statuses
    About the ticket statuses and defining automatic statuses.
    Cherwell to TeamDynamix Translator