Requesting a phone number for employees and departments

Tags voip

New phone number for new employees

VoIP phone service is available to all university employees.

Request a new phone number

If a new phone is needed, see our Purchasing VoIP Desk Phones with Models and Pricing article.

New departmental phone number

A departmental phone account is designated with a departmental phone number and can be managed by one or more employees. The number is not associated with a specific individual. This service is useful for front office reception, student/hourly/temp employees, and graduate assistants. Ownership of the account can be transferred to others as staffing changes over time. 

Faculty and staff can request a UARK account for departmental email, VoIP phones, and other services, and that account can be managed as a Departmental Account Password. You will use the departmental phone account to log into the desk phone or use Microsoft Teams. Departmental phones cannot be assigned to an existing service account; a new account must be created for the phone.

Request a New Departmental Phone Number

Allow up to three business days to fulfill this request.

Request New VoIP Service Print Article

Related Articles (10)

You can use a compatible headset with your laptop, desktop computer, and/or phone or other mobile device when attending meetings and to make and receive phone calls (instead of using a desk phone) using Microsoft Teams.
Campus Phone Policies
Check voicemail from a desk phone or Teams, and set up a personalized greeting.
Microsoft Teams is a collaboration tool as well as the default app for meetings and making and receiving phone calls. Teams is available for Windows, Mac, iOS and Android.
Scammers use various methods to trick people into picking up their calls and acquiring their valuable personal information. Call spoofing is when a scammer disguises themselves as a trusted or local number to gain access to sensitive information.
AudioCodes IP phones for use with the University of Arkansas VoIP phone service are available for purchase through the Tech Store.
A common area phone provides basic features and is typically used for courtesy phones in lobbies, waiting areas and other shared spaces.
Wireless phone handsets are not available for the current VoIP system. To replace this functionality, IT Services can help departments configure a university-owned cellphone for making and receiving VoIP phone calls.
An auto-attendant or call tree is used by departments for automatically answering incoming calls and providing a menu of options or allowing the caller to select an extension.
To get started with your VoIP desk phone, sign in with your UARK Office 365 account.

Related Services / Offerings (1)

Submit a request for VoIP service for new employees, departmental phones, or common area phones (CAP).