New VoIP Phone Service

New VoIP Service for Employees

• VoIP Phone service for employees without existing service

Request a New Departmental Phone Number

• A departmental phone account is designated with a departmental phone number and can be managed by one or more employees. The number is not associated with a specific individual.  This service is useful for front office reception, student/hourly/temp employees, and graduate assistants. Ownership of the account can be transferred to others as staffing changes over time. 
• You will use the departmental phone account to log into the desk phone or use Microsoft Teams.
• Departmental phones cannot be assigned to existing secondary/service accounts. You must create a new account.
• Allow up to three business days to fulfill this request.

Request New Common Area Phones

• A common area phone provides basic features and is typically used for courtesy phones in lobbies, waiting areas and other shared spaces.
• The phone number of a common area phone is not associated with a specific individual. A common area phone provides basic features and is typically used for courtesy phones in lobbies, waiting areas, and other shared spaces.
• These phones are managed through accounts owned by IT Services.
• The settings of a common area phone account can be changed by request.
• Some VoIP features are not available with common area phones, including the ability to log into Microsoft Teams to make calls and customize settings such as voicemail greetings, etc.