Auto-Attendant, VoIP Hardware, VoIP Phone Service, Update Emergency Response Location
New VoIP Service for Employees
- VoIP Phone service for employees without existing services.
Request a New Departmental Phone Number
- A departmental phone account is designated with a departmental phone number and can be managed by one or more employees. The number is not associated with a specific individual. This service is useful for front office reception, student/hourly/temp employees, and graduate assistants. Ownership of the account can be transferred to others as staffing changes over time.
- You will use the departmental phone account to log into the desk phone or use Microsoft Teams.
- Departmental phones cannot be assigned to existing secondary/service accounts. You must create a new account.
- Allow up to three business days to fulfill this request.
Request New Common Area Phones
- A common area phone provides basic features and is typically used for courtesy phones in lobbies, waiting areas and other shared spaces.
- The phone number of a common area phone is not associated with a specific individual.A common area phone provides basic features and is typically used for courtesy phones in lobbies, waiting areas and other shared spaces. The phone number of a common area phone is not associated with a specific individual.
- These phones are managed through accounts owned by IT Services. To change the settings of a common area phone account, create a ticket.
- Some VoIP features are not available with common area phones, including the ability to log into Microsoft Teams to make calls and customize settings such as voicemail greetings, etc.
An auto-attendant or call tree is used by departments for automatically answering incoming calls and providing a menu of options or allowing the caller to select an extension. For example, callers are prompted by an automated menu to “Press 1 for Spanish, press 2 for the administrative office or press 3 for more options.”
To get started, complete the request form. Someone from IT Services will contact you to discuss requirements and next steps.
- Request New Auto-Attendant or Call Tree
- Update Auto-Attendant Greeting or Holiday Message
- Update Call Queue Members
- Update Menu Options
Request, Return or Replacement of VoIP Desk Phones
AudioCodes IP phones for use with the University of Arkansas VoIP phone service are available for purchase through the Tech Store by submitting purchase request in Workday.
IT Services recommends newer desk phone models that are fully compatible with Teams, however, the current legacy desk phones will continue to function with some limitations.
Note: Budgeting and purchasing of these devices is the responsibility of the individual department or unit.
Request a Quote
Create Purchase Request
Need more network ports? Adding unmanaged network switches will cause problems for your desk phone and other devices. If your office needs additional network ports, IT Services will install a managed network switch. Request a new network drop.
Return a VoIP Desktop Phone
Replace a Desktop Phone
When calling 911 from a physical desk phone on campus, the location is automatically available to the dispatch operator for quick emergency response.
You are responsible for ensuring your location information is updated when your primary campus location changes. See the VoIP 911 Policy for recommendations and guidelines.
Only the primary user can view and update their location information. Delegates cannot update location information for other users.