Checking Voicemail and Setting a Greeting with the VoIP Phone Service

Check Voicemail

Whether you are using a desk phone or Microsoft Teams, voicemail messages will be emailed to you as a transcript and an audio file.

From your phone: To check voicemail from your AudioCodes 405HD or 445HD desk phone, press the Voicemail key and select the message to listen, call back or delete. 

From Teams: See the instructions for checking voicemail from the Teams app.

Note: Voicemail deleted from Outlook or Teams is permanently deleted and cannot be retrieved.

Set Voicemail Greeting 

Your voicemail is already set up with an automated greeting, so you are not required to take any action.

To set up a personalized greeting in the Microsoft Teams app:

  1. Click your profile icon and select Settings. 
  2. Click the Calls tab and then click Configure Voicemail.
  3. Follow the prompts to record your greeting. 
    Note: We recommend doing this in a quiet location with a headset microphone. 
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