You can use a compatible headset with your laptop, desktop computer, and/or phone or other mobile device when attending meetings and to make and receive phone calls (instead of using a desk phone) using Microsoft Teams.
Your Emergency Response Location (ERL) is your primary location on campus. A physical VoIP desk phone wired to a network port on campus consistently remains in one location, so it is the best option for calling 911. Your location is automatically available to the dispatch operator as the Emergency Response Location (ERL) information will be sent.
Check voicemail from a desk phone or Teams, and set up a personalized greeting.
Data plans provide internet service for smartphones and tablets. In addition to voice plans, data plans are required for smartphones.
Microsoft Teams is a collaboration tool as well as the default app for meetings and making and receiving phone calls. Teams is available for Windows, Mac, iOS and Android.
Conference phones are linked to their conference rooms using Exchange resource accounts.
The Plantronics Calisto is a portable device for small meetings.
AudioCodes IP phones for use with the University of Arkansas VoIP phone service are available for purchase through the Tech Store.
A common area phone provides basic features and is typically used for courtesy phones in lobbies, waiting areas and other shared spaces.
New employees should request a phone number. A departmental phone account is designated with a departmental phone number and can be managed by one or more employees. This service is useful for front office reception, student/hourly/temp employees, and graduate assistants.
Wireless phone handsets are not available for the current VoIP system. To replace this functionality, IT Services can help departments configure a university-owned cellphone for making and receiving VoIP phone calls.
An auto-attendant or call tree is used by departments for automatically answering incoming calls and providing a menu of options or allowing the caller to select an extension.
This service information is for AT&T analog/landline phones only.
To get started with your VoIP desk phone, sign in with your UARK Office 365 account.
IT Services provides support for analog phones using the legacy AT&T landline service.
Most faculty and staff with desk phones have the AudioCodes 405HD (standard phone) and 445HD (admin phone) models. These instructions apply to legacy AudioCodes 405/445HD desk phones models.
The Polycom conference phone is registered to the conference room where it is located.
If your phone or other mobile device has been replaced or is lost, stolen, or otherwise compromised, you can protect your identity by remotely wiping sensitive UARK data (Outlook email, calendar, contacts and file data) from the device using Outlook on the web.