Requesting Auto-Attendant or Call Tree Answering for your Departmental Phone

An auto-attendant or call tree is used by departments for automatically answering incoming calls and providing a menu of options or allowing the caller to select an extension. For example, callers are prompted by an automated menu to “Press 1 for Spanish, press 2 for the administrative office or press 3 for more options.”

To get started, complete the request form. Someone from IT Services will contact you to discuss requirements and next steps.

Request Auto-Attendant or Call Tree

Request Auto-Attendant Service Print Article

Related Articles (6)

Acquiring a Headset for Phone Calls and Meetings
You can use a compatible headset with your laptop, desktop computer, and/or phone or other mobile device when attending meetings and to make and receive phone calls (instead of using a desk phone) using Microsoft Teams.
Campus Phone Policies
Campus Phone Policies
Checking and Updating Your Emergency Response Location (ERL)
Your Emergency Response Location (ERL) is your primary location on campus. A physical VoIP desk phone wired to a network port on campus consistently remains in one location, so it is the best option for calling 911. Your location is automatically available to the dispatch operator as the Emergency Response Location (ERL) information will be sent.
Checking Voicemail and Setting a Greeting with the VoIP Phone Service
Check voicemail from a desk phone or Teams, and set up a personalized greeting.
Purchasing VoIP Desk Phones with Models and Pricing
AudioCodes IP phones for use with the University of Arkansas VoIP phone service are available for purchase through the Tech Store.
Requesting a phone number for employees and departments
New employees should request a phone number. A departmental phone account is designated with a departmental phone number and can be managed by one or more employees. This service is useful for front office reception, student/hourly/temp employees, and graduate assistants.

Related Services / Offerings (1)

VoIP Auto-Attendant Service
Request new auto-attendant, create or update auto-attendant messages for greetings and holidays, or update menu options.