Technician How-Tos

These articles are to help TeamDynamix technicians use the application.

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Knowledge Article and Service Description Guides

Instructions for writing knowledge base articles and service descriptions, as well as style guides and word usage information.
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Articles (11)

Pinned Article How to make comments private

Cherwell to TeamDynamix Translator

Getting the TeamDynamix Mobile app

TeamDynamix Mobile includes support for Tickets, Assets, Configuration Items, People and Locations.

How to check if a comment is private

How to tell the difference between a default comment and technician note (private comment) in the ticket feed.

How to create a ticket

How to create a ticket as a technician.

Understanding ticket statuses

About the ticket statuses and defining automatic statuses.

How to update a ticket

Instructions for how a Technician can update a ticket.

Ticket Handling Guidance for Requests and Incidents

Changing status through the ticket process

Resolving a ticket without customer confirmation

When it is appropriate to close a ticket without customer confirmation

Reopening a Ticket

Requestor responses and reopening tickets

Viewing details of a custom report

Click the info icon to view the description of a custom report.