Cherwell to TeamDynamix Translator

Translator from Cherwell terms to TeamDynamix terms

If you find any, as a technician you are able to update this table to add the terms. Alternatively, contact Pamela Martin (Team: @pamelam) to update it with new terms. 

 

Cherwell Terminology TeamDynamix Terminology
Agent Technician (security role) and User (within TDX Ticket application)
Cancelled by Agent Only requestors can cancel a ticket.
Comments Comments 
Customer Client (security role) / Requestor (within the TDX Tickets application)
Dashboard Tickets Application
Dashboard Desktop (can be used for widgets/charts/reporting)
Email Initiator Comments - all ticket updates are sent to those being notified. By default, Requestors get updated ticket notifications.
Incident and Requests Owned by Me Tickets application > Assigned to Me (from the left panel)
Ownership Responsibility
Resolution Details Comments
Team Group
Technician Notes Comments (by default public and need to be made private to create a technician note

 

Print Article