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Translator from Cherwell terms to TeamDynamix terms
If you find any, as a technician you are able to update this table to add the terms. Alternatively, contact Pamela Martin (Team: @pamelam) to update it with new terms.
| Cherwell Terminology |
TeamDynamix Terminology |
| Agent |
Technician (security role) and User (within TDX Ticket application) |
| Cancelled by Agent |
Only requestors can cancel a ticket. |
| Comments |
Comments |
| Customer |
Client (security role) / Requestor (within the TDX Tickets application) |
| Dashboard |
Tickets Application |
| Dashboard |
Desktop (can be used for widgets/charts/reporting) |
| Email Initiator |
Comments - all ticket updates are sent to those being notified. By default, Requestors get updated ticket notifications. |
| Incident and Requests Owned by Me |
Tickets application > Assigned to Me (from the left panel) |
| Ownership |
Responsibility |
| Resolution Details |
Comments |
| Team |
Group |
| Technician Notes |
Comments (by default public and need to be made private to create a technician note |