Writing and style guides, standard usage guides, copyright information, glossaries
The guidance in these documents concerns using correct grammar and punctuation, ensuring ADA compliance, and keeping a consistent style in TeamDynamix (TDX) knowledge base articles and service descriptions to ensure university brand integrity. Follow the guidance on headings, images, links, videos, and PDFs to maintain compliance in knowledge articles and service descriptions that you create or edit.
A usage list of words and phrases that are often misused, confused, and questioned in documentation.
To help ensure that archived and internal articles are not used in tickets, their titles should have the appropriate prefix at the beginning.
TeamDynamix knowledge base articles and services are organized into categories with subcategories. The categories have been set up according to Educause Categories.
Glossaries, dictionaries, and acronyms
Making accessible Word, Excel, PowerPoint, OneNote, Outlook, and SharePoint content.
If an article has multiple sections, it will benefit from a table of contents.
When creating documentation, use the standard terms for IT services assets and functions.
It is a violation of the Code of Computing Practices for any user to commit copyright infringement using university resources. Copyright infringement can also result in civil and criminal penalties with fines ranging from $750 to $30,000 per work infringed.
Use Related Articles and Related Services to display links to related articles and services on the right side of the article or service, and select to display a service request button in the article.
Laws and alternatives to illegal file sharing