Professional and IT Services

Professional and IT Services includes the ITS Service Desk, Technology Consulting, Service Management, Service Level Agreement Management, Change Management, and Operational Metrics.

Categories (6)

IT Delivery and Support

Service Desk, Change Management, Service Level Agreement management, Service Management, Equipment Checkout, Printing Services.
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IT Services Policies & Guidelines

Technology Policies & Guidelines
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Documentation Guidelines

Writing and style guides, standard usage guides, copyright information, glossaries
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IT Project Management

The IT Project Management Office (PMO) manages project requests and can offer project management guidance, tools, mentoring, resources, and other project management related support as requested.
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Training and Outreach

Developing, delivering, or coordinating training for staff in applications and systems related to their functional role at the university.
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Digital Accessibility

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Articles (2)

GEAR 217 Monitor Connect Checklist

Find out how to connect to the TV in GEAR 217!

Issue Resolution Time Guidelines

The Issue Resolution Time Guidelines provide a breakdown of the levels of issue severity and the procedures to accompany each level.