We’re excited to share that User Solutions is becoming the Department of Business Process Management (BPM) — a name that better reflects who we are, what we do, and how we support the university.
Why the Change?
This name change is part of a larger effort to refine our focus and clarify the services we provide. As our work has evolved, so has our understanding of where we offer the most value to campus. The name Department of Business Process Management better represents our role as a partner in driving meaningful, strategic improvements.
Rather than broadly supporting all types of user needs, we’re now emphasizing how we:
- Streamline and optimize business processes
- Align operational efforts with institutional goals
- Enable informed decision-making and better outcomes
How We Align with VCFA Strategies
Our refined focus directly supports the VCFA's five strategic priorities:
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Actionable Data and Information
We design processes that generate meaningful, accessible data to drive better planning and decision-making. |
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Analysis of Operations
We evaluate existing workflows and systems to identify opportunities for improved efficiency and effectiveness. |
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Enhancement of Business Processes
We apply technology and process mapping to reduce complexity and streamline operations. |
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Collaboration and Strategic Planning
We partner with campus units and stakeholders to align business process improvements with university-wide goals. |
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Employee Development and Compliance
We equip teams with training, documentation, and support to foster adoption and ensure long-term success. |
What Stays the Same?
- Our team and leadership structure remain the same
- Our campus partnerships and commitment to service continue
- Our focus on HCM, Finance, and cross-functional process improvement is unchanged
What’s Changing?
You’ll start seeing “Department of Business Process Management” reflected in:
- TeamDynamix (ticketing system) – service names, forms, and automated messages
- Website content – with clearer messaging about who we are and what we support
- Job titles and department name in Workday
Transition Timeline
We’re rolling out changes in phases for a smooth and coordinated experience:
Now – Early May
- Begin using the new name in conversations, documentation, and communications
- Start updating:
- TeamDynamix ticketing system
- Website and Knowledge Base articles
- Support materials and forms
- Share the update with campus partners
April – Early May
- Finalize updates to Workday job titles and department names
- Align internal systems, directories, and records
- Complete final updates to ticketing and website systems
Early May
- Full transition complete
- User Solutions name officially retired
Mapping of Title Changes
Here’s how current titles map to the new department structure:
| Previous Title |
New Title |
| James Morrison – Senior Director, User Solutions |
Senior Director, Business Process Management |
| J’onnelle Colbert-Diaz – Director, HCM |
Director of HCM Business Process Management |
| Heather Frankenberger – Director, Finance |
Director of Finance Business Process Management |
| Riley Davis – Project Manager |
Project Manager (title remains the same) |
| Jennika Smith – Workday Training Coordinator |
Business Process Training Coordinator |
| Jen Gilbert – Business Service Partner |
HCM Business Analyst |
| Paul Bixby - UAF Workday Finance Coordinator |
Finance Business Analyst |
Our Mission
As outlined in our charter, the Department of Business Process Management advances the university’s land grant mission by delivering innovative, efficient, and user-centered solutions that align with institutional strategies and values.
We’re not just changing our name — we’re sharpening our focus to help the university work better, together.