Knowledge Base

Categories (9)

Administrative and Business

Includes document imaging and management, faculty information system, student information system (UAConnect), finance and HR system (Workday), and reporting and analytics (Data Warehouse).
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Communication and Collaboration

Email, calendars, mailing lists, phone services, file storage, Office 365, web conferencing, web publishing, code repository and issue tracking (GitLab), and emergency notifications
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Desktop and Mobile Computing

Services that support access and use of university devices and related peripherals, such as desktop and mobile device support, hardware lifecycle services, printing and related services, and software and applications distribution.
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Security

Identity and access management, incident response and investigation, security policy and compliance, security consulting and education
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Research

Specialized storage and applications, research data services, Qualtrics, RedCap, SPSS
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Teaching and Learning

Blackboard (our Learning Management System), Lecture Capture, Kaltura (Streaming media), classroom technology, test scanning and scoring, and technical training are included in Teaching & Learning.
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Infrastructure

The University of Arkansas is connected to the internet through a 20Gb and 100Gb fiber optic connection provided by ARE-ON. This connection is distributed across campus, providing a fast and reliable experience. Infrastructure services include Data Center services, database management, network and connectivity, and server and storage management.
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Professional and IT Services

Professional and IT Services includes the ITS Service Desk, Data Center, Technology Consulting, Service Management, Service Level Agreement Management, Change Management, and Operational Metrics.
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Naming Convention

Naming Convention
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