Desktop and Mobile Computing

Services that support access and use of university devices and related peripherals, such as desktop and mobile device support, hardware lifecycle services, printing and related services, and software and applications distribution.

Categories (4)

Software and Applications

The university supports and provides access to a wide range of applications and software that students, faculty, and staff need, including multimedia, productivity, accessibility, mathematics, and statistical analysis.
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Printing

General access printers are located in Tech Spot labs across campus, including Mullins Library.
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File Storage

OneDrive (preferred), SharePoint, Kumo, Box, GitLab, MyDocs
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Computer Labs

Tech Spot computer labs are located across campus and offer printing, charging stations and access to a wide range of software like Microsoft Office, SPSS, SAS and more.
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Articles (5)

Finding Your MAC Address

A MAC address is also referred to as the network adapter address, physical address, Ethernet ID or hardware address. The MAC address is represented as a 12 character hexadecimal expression, for example, "00-00-C0-8E-A1-DE."

Keeping Your Software Updated

The best way to protect your devices and the data stored on them is to keep your operating system, apps and web browsers updated.

Supporting Customers Remotely with BeyondTrust

BeyondTrust (formerly Bomgar) allows technical personnel to control multiple systems, chat with multiple end-users, and collaborate with other support representatives from their own workstations.

Use, Maintain, and Troubleshoot Your Web Browsers

Updating, clearing cache, JavaScript, pop-ups, cookies, and private/incognito mode for Chrome, Firefox, Safari, Edge, and Explorer.

Wiping Device Data from a Phone or Mobile Device

If your phone or other mobile device has been replaced or is lost, stolen, or otherwise compromised, you can protect your identity by remotely wiping sensitive UARK data (Outlook email, calendar, contacts and file data) from the device using Outlook on the web.