Professional and IT Services

Service Desk, Technology Consulting, Service Management, Service Level Agreement Management, Change Management, Operational Metrics

Categories (1)

Administrative and Business

Workday, UAConnect, Faculty Information Systems, Human Resources
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Services (7)

Continuous Improvement and Innovation

Business Process Analysis, Business Requirements Analysis, Workflow Development

Digital Accessibility

Accessibility review, Accessibility evaluation, Accessibility training/awareness.

IT Communications and Documentation

Customer communications, Social media development and support, Technical Communications, User and technical documentation.

IT Service Delivery and Support

Service Desk, Change Management, Service Level Agreement management, Service Management, Equipment Checkout, Printing Services.

IT Strategy, Governance and Enterprise Architecture

Billing, Contract Management

Portfolio and Project Management

Project Management, Portfolio Management

Training and Outreach

Developing, delivering, or coordinating end-user technology training for applications and systems. Functionally, might include organizational change management and/or development and delivery of digital literacy campaigns.