The BPM Operating Model Overview explains how the Business Process Management (BPM) team functions as an enterprise unit, including how work flows, how decisions are made, and how accountability is maintained across initiatives. It clarifies BPM’s role, ownership boundaries, and partnership approach to ensure consistent, high-quality, and sustainable outcomes.
This article defines the scope of work supported by the Business Process Management (BPM – HCM) team and outlines the team’s core services. It clarifies what BPM leads versus supports, provides in-scope and out-of-scope examples, and explains how requests are routed to the appropriate owner.
This article explains how the Business Process Management (BPM – HCM) team partners with campus units, central teams, and system owners to deliver effective and sustainable outcomes. It clarifies collaboration principles, roles and responsibilities, decision ownership, and communication expectations to support consistent and transparent engagement across initiatives.
This article provides a high-level overview of how decisions are made across BPM–HCM initiatives, including decision types, approval authority, and escalation paths. It clarifies BPM’s role in supporting informed, well-documented decisions while maintaining appropriate ownership and governance.
This article defines what “good” looks like when working with the Business Process Management (BPM – HCM) team, including expectations for inputs, engagement, outputs, and outcomes. It establishes clear standards for documentation, decision-making, change logging, and communication to support consistent, governed, and sustainable process improvements.
This article outlines the Business Process Management (BPM – HCM) team’s approach to escalation, including when escalation is appropriate, when it is not, and how issues are elevated through defined paths. It clarifies BPM’s role in facilitating escalation to support timely, informed, and well-governed decisions.