The IT Asset Management (ITAM) office is responsible for accepting and verifying shipments of IT assets for university faculty and staff, as well as delivering IT assets to the Purchasing department.
ITAM processes are supported by the IT Asset Management Policy.
IT asset purchases must follow the technology purchasing guidelines. Institutional purchases must meet college specific minimum requirements.
Departmental Purchasing
IT Business Operations manages the requisition of technology products for the campus through the TeamDynamix ticketing process for standard configuration purchases. They will assist with Dell, Apple and Microsoft Surface standard configuration questions, pre-purchase recommendations, post-purchase support and estimated arrival dates for purchase orders.
For contractual and supplier queries, contact Business Services at 4help@uark.edu. Queries concerning requisitions from generated requests should be directed to contracts@uark.edu.
Warranty services for university-owned Dell, Apple, and Windows computers and personally owned Dell and Windows devices are located at the Student Technology Center, room 326 of the Arkansas Union.
The university does not have an Apple-authorized campus store, so those who want to use personal funds to purchase Apple technology or those who require warranty work on their personally owned Apple devices will need to use one of the following sources for assistance:
Minimum Requirements for Institutional Purchasing
- I5 or U5, Apple M1, ARM processor
- 16GB of RAM
- 256GB hard drive
- 3-year extended warranty
- Windows 11 or Mac OS 12.0
- AutoPilot, Apple School Manager or manual entry to the campus instance of InTune
Asset Tagging and Delivery
IT assets are delivered to the Administrative Services building for central receiving.
155 S Razorback Rd.
Fayetteville, AR 72701
When items are received at the ITAM office, they are tagged and delivered to the requestor, typically within 48 hours. Rush packages are usually delivered on the same day, provided they are received by noon.
If a shipment is defective in any way, does not meet order specifications, or is of an incorrect quantity, the ITAM office will notify the requesting department.
Non-Purchased Asset Tagging
All IT assets must be tagged, including equipment delivered directly from the vendor to the department, as well as individual or foundation gifts and temporary loans of non-exempt assets.
If your department is receiving IT assets under these conditions, please contact the ITAM office to ensure correct asset tagging and accounting.