Relating articles and services

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Use Related articles and Related Services to display links to related articles and services on the right side of the article or service. To relate articles and services, after saving a new article or service, click Edit Article or Edit Service. Click the Related Articles or Related Services tab to see all related articles and services and add new ones. To add a new Related Article or Service:

  1. Click the Add button.
  2. Search for the related articles by clicking the Lookup button (magnifying glass).
  3. Search for the related articles or services.
  4. Check the checkbox on the left of all articles or services to set as related.
  5. Click the Insert Checked button.
  6. Click Save.

The article/service set as related will also display the first article/service as related.

Display service request button in article

To have a service request button displayed in the article, in the list of related services, click No in the Display Request Service Button column to toggle to Yes.

TeamDynamix: Working with Article to Service Relationships

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Related Articles (3)

Internal and Archived Articles
To help ensure that archived and internal articles are not used in tickets, their titles should have the appropriate prefix at the beginning.
Styles for Commonly Used Words and Phrases
A usage list of words and phrases that are often misused, confused, and questioned in documentation.
Using the TeamDynamix editor to create accessible knowledge base articles and service descriptions
The guidance in these documents concerns using correct grammar and punctuation, ensuring ADA compliance, and keeping a consistent style in TeamDynamix (TDX) knowledge base articles and service descriptions to ensure university brand integrity. Follow the guidance on headings, images, links, videos, and PDFs to maintain compliance in knowledge articles and service descriptions that you create or edit.