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The guidance in these documents concerns using correct grammar and punctuation, ensuring ADA compliance, and keeping a consistent style in TeamDynamix (TDX) knowledge base articles and service descriptions to ensure university brand integrity. Follow the guidance on headings, images, links, videos, and PDFs to maintain compliance in knowledge articles and service descriptions that you create or edit.
Attach associated files such as PDFs to articles.
Make sure your videos are accessible and ADA compliant.
How to create accessible links in TDX knowledge base articles
Optimizing your knowledge base article for the Help Portal search
How to create accessible headings in TDX knowledge base articles
Outdated articles that will not be updated should be archived.
How to insert accessible images into TDX knowledge base articles
How to create accessible lists in TDX knowledge base articles
How to create accessible tables in TDX knowledge base articles
How to use acronyms, abbreviations, and unusual words in TDX knowledge base articles
Using Microsoft Word to create new knowledge base articles
Use Related Articles and Related Services to display links to related articles and services on the right side of the article or service, and select to display a service request button in the article.