Archiving knowledge base articles

Articles with outdated content that are no longer needed and will not be updated or are being replaced should be archived. Articles in the knowledge base are not deleted; they are archived and are still accessible if needed. 

To archive an article:

  1. Navigate to the article.
  2. Click the Edit Article button.
  3. Click the Settings tab.
  4. Add the "ARCHIVED:" prefix to the article's Subject so that the article won't be mistakenly attached to a ticket or linked from or related to another article. Subject field showing "ARCHIVED:" as the prefix in front of the Subject text

  5. In the Status dropdown field, select Archived. The Published to KB check box will be unchecked.
    ​Status field with Archived selected and Published to KB box unchecked

    If a new article has been created as a replacement for the archived article, click into the Replacement Article field, begin typing the Subject of the replacement article, and select it from the dropdown. Assigning a replacement article will allow pre-existing links to this article to redirect to the selected article after this article has been archived.
    Replacement Article field

  6. Click Save.

Review and update any articles that may be related to or link to the archived article.​

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