Audience: Students, Faculty, Staff, Affiliates, Public
Responsible Group: IT Training and Outreach
Important:
Sign in with your UARK account to access all resources.
Overview
The UARK Help Portal (TeamDynamix) includes a powerful search function that allows users to quickly find helpful knowledge base articles and service catalog entries. Whether you're looking for instructions, troubleshooting tips, or service offerings, the search feature helps you locate the right resource by keyword, tag, or topic.
General search
To search the portal:
- If you have an @uark.edu account, Sign-in to gain access to all content.
- On the homepage, click the search bar.
- Type a keyword or phrase into the search bar at the top of the screen. Suggestions will automatically appear that you may select from
- Press Enter or click the magnifying glass icon to see a list of results.
- Use filters or browse categories to narrow down your results if needed.
NOTE: There are two types of results: Knowledge Base (How-tos) and Service Catalog (Ticket forms)
Knowledge Base vs Service Catalog
- Knowledge Base (KB): Contains how-to guides, troubleshooting instructions, policies, and FAQs. These articles help you solve issues on your own.
- Service Catalog: Lists services available to you, such as requesting new software or access, reporting an incident, or ordering equipment.
In search results list, the link will identify as either a Knowledge Base of Service Catalog (see screen shot below):
Caption: Screen shot of the search results. Highlighting that the text below the link shows the breadcrumbs. Its first identification is either Knowledge Base or Services.
Searching only Knowledge Base or Service Catalog
To search for either a Knowledge Base article or a Service Catalog, from the search bar, toggle Knowledge Base and Service Catalog.
- Click the Globe icon
- Select what type of search result you want: Knowledge Base or Service Catalog
- Type in search keywords or phrases. Suggestions will automatically appear.
- Press Enter or click the magnifying glass icon to see a list of results.
Caption: Screen shot of search bar demonstrating that the globe icon, which means to search all, can be switched to only search the light bulb for Knowledge Base or compass for Service Catalog.
Search by Tags
Articles and services may be tagged with keywords to help improve search results.
The only way to search by tags is when in an article or service the tags will be listed under the title, preceded by a tag icon () See screen shot below. Click the tag and it will take you to the search results.
Caption: Screen shot of a tag listed under a service offering. It shows a tag icon followed by the text of the tag and it is a clickable link.
Find Related Articles and Services
When viewing a knowledge article or service entry, scroll to the bottom to find links to:
- Related Articles: Other guides or resources connected to your current topic.
- Related Services: IT services you can request that are relevant to the article you’re reading.
This feature helps you discover more content without needing to return to the main search bar.
Caption: Screen shot of how Related Articles and Related Services / Offerings looks like at the bottom of the article or service offering.
Need Help?
If this article needs to be updated, please leave feedback on this article and it will notify the owner of the article.