These articles are to help campus users learn to use the UARK Help Portal.
This article demonstrates how to complete the approval process for the AI Tool Requests.
This article shows how a requestor adds attachment to their ticket.
Use the UARK Help Portal to search for services, manage tickets, and access support articles. Ideal for students, faculty, staff, and parents seeking quick, centralized university help.
Students, faculty, and staff can use the UARK Help Portal at help.uark.edu anytime to submit service requests ensuring their issue or question is routed to the appropriate support team as quickly and accurately as possible.
Use the UARK Help Portal (TeamDynamix) search to find articles, services, and tags. Learn the difference between the Knowledge Base and Service Catalog and how to locate related content easily.
This article is for students, faculty, and staff and explains how to add a comment to an existing ticket after it has been submitted, within the UARK Help Portal (help.uark.edu), so you can share updates or additional information and help resolve your request more efficiently.
How to create a ticket on the UARK Help Portal
Students, faculty, and staff can withdraw (cancel) a ticket they submitted at any time by signing in to the UARK Help Portal (help.uark.edu) to stop work on a request that is no longer needed or was submitted in error.
How to view your request and incident tickets to find the ticket ID number and other information.
If you are a department chair or manager of people or resources, you may be included in the process to approve or deny requests, such as for access to data or software purchases.