These articles are to help campus users learn to use the UARK Help Portal.
Use the UARK Help Portal to search for services, manage tickets, and access support articles. Ideal for students, faculty, staff, and parents seeking quick, centralized university help.
This article demonstrates how to complete the approval process for the AI Tool Requests.
Use the UARK Help Portal (TeamDynamix) search to find articles, services, and tags. Learn the difference between the Knowledge Base and Service Catalog and how to locate related content easily.
How to create a ticket on the UARK Help Portal
This article shows how a requestor adds attachment to their ticket.
How to view your request and incident tickets to find the ticket ID number and other information.
If you are a department chair or manager of people or resources, you may be included in the process to approve or deny requests, such as for access to data or software purchases.