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Creating and editing knowledge articles
The guidance in these documents concerns using correct grammar and punctuation, ensuring ADA compliance, and keeping a consistent style in TeamDynamix (TDX) knowledge base articles and service descriptions to ensure university brand integrity. Follow the guidance on headings, images, links, videos, and PDFs to maintain compliance in knowledge articles and service descriptions that you create or edit.
Links in TDX knowledge base articles
How to create accessible links in TDX knowledge base articles
Search optimization for knowledge base articles
Optimizing your knowledge base article for the Help Portal search
Headings in TDX knowledge base articles
How to create accessible headings in TDX knowledge base articles
Accessible images in TDX knowledge base articles
How to insert accessible images into TDX knowledge base articles
Bulleted and numbered lists in TDX knowledge base articles
How to create accessible lists in TDX knowledge base articles
Tables in TDX knowledge base articles
How to create accessible tables in TDX knowledge base articles
Acronyms, abbreviations, and unusual words in TDX knowledge base articles
How to use acronyms, abbreviations, and unusual words in TDX knowledge base articles
Tagging Knowledge Base Articles
How to add good tags to articles
TDX Editor: Pasting content from Word and other sources
Using Microsoft Word to create new knowledge base articles
Knowledge Base New Article Checklist
Checklists to use when creating a new KB article or editing a KB article.