TeamDynamix: How to get Knowledge Base management (create / edit / archive) access

Overview

Audience: Faculty and Staff

Any (full- or part-time) employee may request access to TeamDynamix for creating, editing, archiving, etc articles on TeamDynamix. This access allows authorized users to help maintain accurate and useful self-service information for university services. Gaining access is up to the discretion of the TeamDynamix administrators. 

Before you start

Before requesting access:

• Determine that your role requires you to create, edit, or maintain Knowledge Base Articles.
• Be prepared to explain the reason for your request. 

Steps

1. Open the TeamDynamix Administration request form. Sign in with UARK account, if prompted.
2. Complete the required information on the form.
3. Under TeamDynamix Admin Service, select General Request.
4. In the Description field, clarify that you are requesting Technician II security role to create and edit Knowledge Base Articles. Then specify your reason for needing this level of access.
5. Select Submit.

What's next

Your request will be reviewed. Updates on your request can be reviewed from the Client Portal (help.uark.edu) > Services > Ticket Requests or from your email notifications.

If access is granted, you can begin creating and editing Knowledge Base Articles within the areas you are authorized to manage. If you need training on the Knowledge Base and how to create articles, please complete the IT Training Support form.

Need Help?

Need more information? Check the Related Articles or Related Services sections on this page (side or at the bottom) for additional resources that might help. 

• Submit a UARK IT Help ticket for access issues.
• Submit an IT training request for personalized support from the IT Training and Outreach.
• (For Help Desk Use) Responsible Group: IT Training and Outreach