To view your request and incident tickets to find the ticket ID number and other information:
- Sign in from the UARK Help Portal (help.uark.edu). Click Sign in at the top, right of the page.
- Click Services in the top navigation.
- Click Ticket Requests from the navigation links that appear below the top navigation.
Your tickets with a status of New, In Process, or On Hold will be displayed (scroll down past the search area). To also view Completed or Cancelled tickets, select these from the Status Class dropdown in the search area.
The ticket ID number is shown in the first column.
Tickets can be filtered by date, department, and service using the dropdowns in the search area.
Click the ticket Title to open the ticket for commenting.