Audience: Students, Faculty, Staff
Responsible Group: IT Training and Outreach
Overview
The UARK Help Portal (TeamDynamix Client Portal) allows you to view and track your request and incident tickets in one place. This article explains how to sign in, locate your tickets, and find important details such as ticket ID numbers, status, and updates. Viewing your tickets helps you stay informed about progress and communicate with support when needed.
Before you start
- You must have an active UARK account.
- You must be signed in to the UARK Help Portal.
Steps to view your tickets
- Sign in to the UARK Help Portal (help.uark.edu). Click Sign in in the top-right corner of the page.
- Select Services from the top navigation.
- Select Ticket Requests from the sub-navigation menu that appear below the top navigation.
- Scroll down past the Ticket Requests search area to view your submitted tickets.
Layout of Tickets table
Explanation of Ticket Table
| ID |
Title |
Acct/Dept |
Service |
Service Offering |
Status |
Reviewer |
Requestor |
Modified |
| The ticket's ID number. |
Title of the ticket. |
The department of the Requestor. |
The service name under which the ticket form lives. |
The name of the ticket form submitted. |
Ticket status. More details below.
|
Person assigned to ticket. |
The person who submitted ticket or for whom the ticket was submitted on behalf of someone else. |
The date and time for the last ticket modification. |
Definition of Ticket Statuses
To view the various ticket statuses and their meanings, please view the knowledge base article, Ticket Status.
What's next
Actions that can be taken on a ticket:
- Withdraw Request
- Add Attachment
- Add Alert
- Add Comment
View the section Related Articles for more details on ticket actions.
Need Help?
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