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    Viewing your ticket requests
    How to view your request and incident tickets to find the ticket ID number and other information.
    How to check if a comment is private
    How to tell the difference between a default comment and technician note (private comment) in the ticket feed.
    How to update a ticket
    Instructions for how a Technician can update a ticket.
    Understanding ticket statuses
    About the ticket statuses and defining automatic statuses.