Audience: Students, Faculty, Staff
Responsible Group: IT Training and Outreach
Overview
This article explains how to add a comment to an existing ticket in the UARK Help Portal. Adding comments allows you to provide updates, answer questions from support staff, or share additional information related to your request or incident. Comments help ensure your issue is resolved efficiently without creating a new ticket.
Before you start
- You must be signed in to the UARK Help Portal (help.uark.edu).
- You must be the Requestor or listed as an authorized contact on the ticket.
Steps
- Go to the UARK Help Portal and select Sign In.
- Once signed in, select Services from the top navigation.
- Select Ticket Requests to view your submitted tickets.
- Select the ticket title you want to add a comment. Once selected it will load the ticket details.
- Scroll down and select the to the Comment button.
- In the Notify field, you may send your comment to someone who is not already added to your ticket. Note: only UARK account may be added here.
- Enter your message in the comment field.
- Select Save to add your comment to the ticket.
Tip: Adding clear details (such as screenshots, dates, or error messages) in your comment can help support staff resolve your issue faster.
What’s next
Your comment is added to the ticket and becomes part of the ticket Feed. The support team assigned to your ticket will be notified and may respond with questions, updates, or next steps. You can return to the ticket at any time to review responses or add additional comments.
Need Help?
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