Viva Engage: User roles, access, permissions, and capabilities

This article provides an overview of user roles, permissions, and etiquette expectations within Viva Engage communities at UARK. It explains the differences between general users, community admins, and all UARK users in terms of access and capabilities. The article emphasizes respectful and professional communication, privacy protection, and appropriate content sharing to maintain a positive and inclusive environment. Users are also encouraged to report inappropriate content to community admins.

Audience: Students, Faculty, Staff

Responsible Group: IT Training and Outreach

Overview

This article outlines the roles, permissions, capabilities, and responsibilities for users participating in Viva Engage communities, and sets the etiquette expectations within the app. Following these guidelines ensures respectful, purposeful, and productive engagement across all communities.

NOTE: Every UARK account is part of the All Company Viva Engage community by default. Follow the Community Etiquette Expectations listed below.

Users

Capabilities

• Post messages, questions, and discussions in communities
• Comment on others’ posts
• React with likes and emojis
• Follow people and communities to stay updated
• Create polls to gather opinions
• Ask questions and participate in Q&A threads
• Join public communities and request access to private ones
• Receive notifications for replies, mentions, and followed content

Community Etiquette Expectations

Viva Engage communities provide a space to connect, share knowledge, and collaborate across the university. To ensure these conversations remain productive, professional, and welcoming, all members are expected to follow community etiquette guidelines. These guidelines help build trust, encourage open participation, and maintain a respectful environment that aligns with university values.

• Be respectful: Engage in civil discourse. Avoid offensive, discriminatory, or inflammatory language.
• Stay on topic: Post content relevant to the community’s purpose.
• Use clear communication: Write in a professional tone.
• Protect privacy: Do not share confidential, sensitive, or personal information (your own or others’) in community discussions. Remember that posts may be visible to a broad audience.
• Give credit: When sharing resources, ideas, or research, cite original authors and sources where possible.
• Foster inclusion: Be mindful of diverse perspectives and experiences. Avoid jargon or acronyms without explanation so that all members can follow the discussion.
• Use professional visuals: Ensure that any images, documents, or videos shared are appropriate, accessible, and relevant to the conversation.
• Report concerns: If you see inappropriate content or behavior, use the built-in reporting menu to flag issues for review by moderators or administrators.

Training

• Microsoft Support: Getting started with Microsoft Viva Engage
• Microsoft Support: Manage Administrator Roles in Viva Engage
• Cornell University IT: Viva Engage Community Admin Guide

Need Help?

• Submit a UARK IT Help ticket for access issues.
• Submit an IT training request for personalized support from the IT Training and Outreach.

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