RACI Matrix

RACI Matrix – Responsible, Accountable, Consulted, and Informed

In cross-functional teams like Business Process Management (BPM), role clarity is critical to ensuring projects move efficiently and tasks are completed without duplication or confusion. The RACI matrix is a widely used framework that helps clarify individual responsibilities within a team or project by assigning distinct roles to each task or deliverable.

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Purpose RACI Legend RACI Matrix

Purpose

This article provides a RACI matrix for the BPM team, defining the responsibilities of key team roles across core activities. The matrix serves as a tool to promote transparency, ensure accountability, and support successful project execution and process optimization.

Legend – Understanding RACI

RACI Role Definition
R – Responsible Performs the work to complete the task
A – Accountable Ultimately answerable for the task’s success (only one per task)
C – Consulted Provides input, feedback, or subject matter expertise
I – Informed Is kept up to date on progress or decisions

RACI Matrix for BPM Team

Activity / Task Project Lead Lead Business Analyst Business Analyst Support Analyst
Define project scope and objectives A C I I
Conduct stakeholder engagement A R C I
Develop project plan and timeline R/A C C I
Perform fit-gap analysis C A R I
Document current and future state processes C R A/R I
Coordinate user acceptance testing (UAT) C R/A R I
Create project documentation (SOPs, flowcharts) I R A/R C
Maintain documentation repository (TDX KBAs) I C R A
Manage communication with leadership A C I  
Facilitate cross-functional collaboration A R C I
Track and report project progress A R C I
Log and track tickets (Jira, TDX) C A R C
Gather and organize testing evidence I C R A
Conduct process knowledge share A R R C
Support operational tasks and follow-up actions I C R A
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