Summary
This article defines the RACI (Responsible, Accountable, Consulted, Informed) framework used by the Business Process Management (BPM) team to ensure clear ownership and accountability across projects and operational work. It explains the RACI roles, how they are applied, and provides a detailed matrix mapping BPM roles to core activities. The matrix supports transparency, reduces confusion, and helps teams execute work efficiently and consistently.
Body
RACI Matrix – Responsible, Accountable, Consulted, and Informed
In cross-functional teams like Business Process Management (BPM), role clarity is critical to ensuring projects move efficiently and tasks are completed without duplication or confusion. The RACI matrix is a widely used framework that helps clarify individual responsibilities within a team or project by assigning distinct roles to each task or deliverable.
Purpose
This article provides a RACI matrix for the BPM team, defining the responsibilities of key team roles across core activities. The matrix serves as a tool to promote transparency, ensure accountability, and support successful project execution and process optimization.
Legend – Understanding RACI
| RACI Role |
Definition |
| R – Responsible |
Performs the work to complete the task |
| A – Accountable |
Ultimately answerable for the task’s success (only one per task) |
| C – Consulted |
Provides input, feedback, or subject matter expertise |
| I – Informed |
Is kept up to date on progress or decisions |
RACI Matrix for BPM Team
| Activity / Task |
Project Lead |
Lead Business Analyst |
Business Analyst |
Support Analyst |
| Define project scope and objectives |
A |
C |
I |
I |
| Conduct stakeholder engagement |
A |
R |
C |
I |
| Develop project plan and timeline |
R/A |
C |
C |
I |
| Perform fit-gap analysis |
C |
A |
R |
I |
| Document current and future state processes |
C |
R |
A/R |
I |
| Coordinate user acceptance testing (UAT) |
C |
R/A |
R |
I |
| Create project documentation (SOPs, flowcharts) |
I |
R |
A/R |
C |
| Maintain documentation repository (TDX KBAs) |
I |
C |
R |
A |
| Manage communication with leadership |
A |
C |
I |
|
| Facilitate cross-functional collaboration |
A |
R |
C |
I |
| Track and report project progress |
A |
R |
C |
I |
| Log and track tickets (Jira, TDX) |
C |
A |
R |
C |
| Gather and organize testing evidence |
I |
C |
R |
A |
| Conduct process knowledge share |
A |
R |
R |
C |
| Support operational tasks and follow-up actions |
I |
C |
R |
A |