| BPM (Business Process Management) |
A structured approach to improving, documenting, and overseeing business processes to ensure they are efficient, consistent, and aligned with institutional goals. |
| Business Analyst |
A team member who analyzes, documents, and proposes improvements to business processes by collaborating with stakeholders, gathering requirements, and supporting implementation. |
| Business Process (BP) |
A sequence of tasks or steps in Workday that route actions for approval, review, or completion (e.g., Hire, Change Job, Compensation Review, Create Requisition). |
| Business Process Configuration |
The setup of routing steps, conditions, roles, alerts, and rules that define how a Workday business process functions. |
| Calculated Field |
A custom field created in Workday to derive values dynamically based on other data inputs, commonly used in reports, routing, and validations. |
| Change Management |
A structured approach to preparing, supporting, and helping stakeholders adopt new or modified business processes. |
| Change Request |
A small-scale request to modify or correct an existing business process due to a logic issue, error, or improvement need. Typically handled through routine intake rather than as a full project. |
| Condition Rule |
A logical statement used to control whether a specific step or approval in a business process will trigger based on defined criteria. |
| Cross-Domain Process |
A process that spans more than one functional area (e.g., HR and Finance) and requires coordinated collaboration. |
| Discovery |
The initial phase of a project or optimization effort where current-state processes are documented, stakeholders are engaged, and requirements are gathered. |
| Effort Assessment |
An evaluation performed during intake to estimate time, complexity, scope, risk, and level of stakeholder involvement. |
| Fit / Gap Analysis |
A method used to compare current-state processes with proposed solutions or system capabilities to identify alignment and gaps. |
| Knowledge Base Article (KBA) |
An instructional or informational article maintained in TeamDynamix to assist users with Workday-related tasks or process understanding. |
| Matrix Organization |
A Workday organizational structure that allows an employee to report to more than one organization or functional area. |
| Process Audit |
A review of an existing process to evaluate efficiency, compliance, risk, and opportunities for improvement. |
| Process Mapping |
The act of visually documenting a business process from start to finish, typically using tools such as Lucidchart or Visio. |
| Process Optimization |
The refinement of a business process to improve performance, reduce redundancy, or enhance user experience. |
| Project After-Action / Lessons Learned |
A retrospective document capturing insights, successes, and improvement areas from a completed project to inform future efforts. |
| Project Closure Document |
A formal record marking the end of a project, confirming deliverables, approvals, and closure of outstanding items. |
| Project Lead |
The individual responsible for planning, execution, and successful delivery of a process-related project and serving as the primary stakeholder contact. |
| Project Plan |
A structured document outlining goals, timelines, tasks, roles, dependencies, and milestones. |
| Project Request |
A formal request for a significant process improvement effort that requires structured discovery, collaboration, and governance. |
| SLA (Service Level Agreement) |
A defined timeframe and service expectation for completing tasks or responding to requests. SLAs help set clear expectations for turnaround time, prioritization, and accountability. |
| Scribe |
A digital tool used to create automated, step-by-step instructional guides for system tasks. |
| Security Role |
A set of permissions in Workday that determines what tasks, reports, or data a user can access. |
| SOP (Standard Operating Procedure) |
A documented, repeatable set of instructions for performing a task or process consistently and accurately. |
| Step Routing |
The flow of approvals or actions in a Workday business process based on assigned roles and condition logic. |
| Supervisory Organization (Sup Org) |
A Workday structure used to group workers under a manager and define reporting relationships. |
| TeamDynamix (TDX) |
The service management and ticketing platform used at the University of Arkansas to submit, track, and manage Workday-related requests. |
| TDX Service Request |
A formal intake form submitted through TeamDynamix to request changes to supported services, including business processes, security, and organizational structure. |
| UAT (User Acceptance Testing) |
A validation process where users confirm that a new or updated business process functions correctly before being moved to production. |
| Validation Rule |
A rule that enforces data requirements or prevents users from proceeding unless criteria are met. |