Charter

Mission

Turning process into insight, and insight into action.

Build a sustainable culture of process innovation by strengthening the organization’s ability to analyze, optimize, and continuously improve business processes—empowering teams to think critically, test solutions, and drive measurable outcomes.

The Process Innovation (HCM & Finance): Business Process Management team leads the design, optimization, and governance of business processes across Human Capital Management (HCM) and Finance within Workday. By unifying expertise across people, positions, payroll, budgeting, procurement, finance, and accounting, the team delivers a coordinated and strategic approach to process improvement that ensures operations are efficient, compliant, and aligned with institutional priorities.

Vision

To be the university’s trusted leader in process innovation, enabling a consistent, governed, and forward-looking approach to business operations across HCM and Finance. BPM will drive alignment between strategy and execution, ensuring processes are efficient, scalable, and positioned to support long-term institutional success.

Values

• Structured, Data-Informed Decision Making: We deliver value by providing structured, data-informed, and transparent business process management that drives efficiency, strengthens governance, and enables informed decision-making across the institution.
• Process Innovation: We continuously analyze, test, and improve processes to drive measurable outcomes.
• Transparency & Governance: We ensure clarity, accountability, and alignment through standardized frameworks and disciplined processes.
• Collaboration: We partner with central functional teams to align solutions with policy, operational needs, and institutional strategy.
• Sustainability & Scalability: We design processes that are built for the future and adaptable to evolving university needs.

Purpose

• Lead end-to-end optimization of Workday business processes across HCM and Finance.
• Align processes with institutional strategy, policy, governance, and operational needs.
• Deliver innovative, sustainable solutions that reduce friction, improve compliance, and enhance user experience.

Scope of Work

• End-to-End Process Optimization: Improving efficiency, transparency, and user experience across HCM and Finance processes.
• Process Design & Implementation: Identifying, designing, testing, and implementing solutions that eliminate inefficiencies.
• Governance & Standardization: Establishing consistent frameworks to ensure scalability and compliance.
• Data & Continuous Improvement: Promoting data-informed decision-making through analysis, reporting, and ongoing optimization.
• Stakeholder Engagement: Increasing transparency and awareness of process changes and impacts across campus.
• Partnership Model: Working through central HR and Finance teams to evaluate, prioritize, and implement process improvements aligned with institutional standards.

Impact & Value

• Improved efficiency and reduced operational friction across university processes.
• Stronger governance, compliance, and audit readiness through standardized approaches.
• Data-informed decision-making that drives measurable and sustainable outcomes.
• Increased transparency and alignment across campus stakeholders.
• Scalable, future-ready processes that support institutional growth and change.

We are committed to building sustainable, scalable processes that enable the university to operate with clarity, integrity, and confidence. Every process we design is policy-aligned, data-informed, university-centered, and built to support evolving institutional needs.

Governance

Process Innovation (HCM & Finance): Business Process Management operates under the leadership of the Associate Vice Chancellor for Strategic Data and Process Innovation within the Division of Finance and Administration. The department provides centralized governance for business process management, ensuring alignment, prioritization, and accountability across all process-related work.