How to Access Campus Support for PaymentWorks

Purpose

This article provides University of Arkansas employees with instructions on how to access and utilize PaymentWorks Knowledge Base Articles (KBAs) and email templates in TeamDynamix. These resources are designed to support employees in navigating supplier onboarding, issue resolution, and PaymentWorks workflows.

Audience

This guide is intended for UA employees who are responsible for initiating supplier invitations, assisting suppliers with onboarding and troubleshooting, and responding to supplier inquiries regarding PaymentWorks processes.

Where to Find PaymentWorks KBAs and Email Templates

All PaymentWorks-related support materials, including KBAs and email templates, are housed in TeamDynamix (TDX). These resources provide step-by-step guides, troubleshooting solutions, and standardized email templates to assist employees in responding to common supplier issues.

To access these resources:

1. Log into TeamDynamix (TDX)
2. Navigate to the Financial Affairs category in the Knowledge Base. Then click the link that says "PaymentWorks."
   • Alternatively, you may use the search bar to find relevant articles by entering keywords (e.g., “Supplier Registration Issues” or “Banking Verification”).
3. Select and review the KBA related to your issue and follow the step-by-step instructions.
4. Copy and use email templates as needed when responding to supplier inquiries.

Common KBAs and Email Templates

Below are examples of available KBAs and templates in TDX:

Knowledge Base Articles (KBAs):

• How to Prepare a Supplier for Onboarding in PaymentWorks
•  
• Common Errors in Supplier Registration and Onboarding in PaymentWorks
• Best Practices for Supplier Communication and Support
• Updating Company Info in PaymentWorks

Email Templates:

• Pre-Invitation Introduction to PaymentWorks for Suppliers [Email Template] 
• PaymentWorks Call Back Issues [Email Template]
• PaymentWorks Address Validation Return [Email Template]
• PaymentWorks Registration Returns for Banking Related Errors [Email Template]
• Tax ID Mismatch [Email Template]

Each email template includes pre-written messaging that can be used to communicate with suppliers about common onboarding challenges.

Best Practices for Using KBAs and Email Templates

• Use the official response from the UAF Supplier Management Team when addressing supplier issues to ensure clarity and consistency. Responses should be provided as written to prevent confusion or miscommunication.
• Encourage suppliers to check their messages in PaymentWorks for important notifications.
• If an issue is unresolved, escalate it following the PaymentWorks support workflow in TDX.

Need Additional Help?

For further assistance with PaymentWorks KBAs or email templates, submit a support ticket in TeamDynamix or contact the Supplier Management Team.