Training Curriculum & Skill Matrix

Training Curriculum & Skill Matrix

This training curriculum and skill matrix outlines the foundational and role-specific competencies required for team members in the Department of Business Process Management (BPM) – HCM. It supports onboarding and ongoing development, ensuring alignment with departmental goals and a culture of operational excellence.

Competency Levels

Level Definition
1 – Awareness Basic understanding; requires guidance to complete tasks
2 – Working Can complete standard tasks with minimal supervision
3 – Proficient Independently performs responsibilities; may guide others
4 – Expert Recognized authority; leads training, strategy, or innovation

Core Competencies Matrix (Applies to All Roles)

Skill Area Description Sr. Director Business Analyst – Lead Business Analyst Support Analyst / Workstudy Notes / Resources
Workday Navigation Ability to access, navigate, and locate reports, tasks, and business processes in Workday 4 4 3 2 Workday Training Hub
Process Mapping Tools Proficiency with Visio and Excel to document processes 3 4 3 1 BPMN Standard Guide
TDX Ticket Management Creating, routing, and closing service tickets in TeamDynamix 3 4 3 2 TDX Guide & SOP
Business Process Documentation Drafting SOPs, workflows, and change logs 4 4 3 2 BPM Documentation Templates
Communication & Stakeholder Engagement Effective verbal/written communication with departments and leadership 4 4 3 2 UA Communication Standards
Data Analysis & Reporting Creating and understanding reports and interpreting process metrics 3 3 2 1 Excel, Workday Reporting, Power BI
Change Management Principles Understanding change adoption, training, and rollout strategies 4 4 3 1 UA Change Management Framework
Coaching & Peer Review Ability to guide junior team members and review deliverables 3 4 2 1 Internal QA checklist or mentoring plan

Optional Role-Specific Add-ons

For HCM or Finance Business Analysts:

  • HR / Finance terminology familiarity
  • Workday Business Process Configuration (awareness only, unless configuration access is granted)
  • Cross-functional collaboration with HR / Finance SMEs

For Workstudy / Support Analysts:

  • Ticket Intake & Escalation Paths
  • Knowledge Base Editing Basics
  • Internal Documentation and Checklist Creation

Use & Maintenance

  • This matrix should be reviewed quarterly by the Senior Director.
  • Skills may be marked as: ✅ Completed, ⏳ In Progress, or ❌ Not Started.
  • Used for onboarding (30/60/90), professional development, and annual performance reviews.
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