Tech Store Computer Repairs

The Tech Store Service Center is an authorized computer repair center for Dell and Apple products. As such, we use diagnostic tools, equipment, and parts provided by the manufacturer, and our technicians maintain certification on most models of Dell and Apple computers.

To maintain campus security standards, all Apple and Dell computers owned by the institution will be serviced at the University of Arkansas Tech Store & Service Center by its authorized technicians.

The Tech Store will accept Internal Service Deliveries (ISD’s) as a form of interdepartmental payment for labor costs and any accidental damage fees charged by Apple associated with the repair. For instructions on generating an ISD for the labor costs associated with a repair click here. Information required on the ISD include: asset owner name, asset tag# of the computer, spend category SC0025, revenue category RC8001, and an uploaded copy of the quote. Note, this process only applies when the repair requires payment. If you have a standard warranty repair do not follow this process, but take the unit to the Tech Store Service Center for a typical check-in.

Tech Store repair process

  1. Submit a ticket

    Use the button at the top right, "Request a Tech Store Repair," to get started. Include your device type, asset tag, and a brief description of the issue. Once you submit your ticket you will receive an email notification that has the details of your request including a ticket number.

  2. Drop off your device

    Bring your computer to the Tech Store Service Center (the first floor of Garland Bookstore). Provide your ticket number to the representative.

  3. Diagnosis

    A technician will diagnose the device. You’ll receive a TDX notification with your repair quote and the technician’s notes.

  4. Choose to approve or decline

    • To approve the repair (requires ISD):

      1. Request and obtain an approved Internal Service Delivery (ISD) for the full quote amount.
      2. Reply to the quote email with ISD: [your number] on the first line, and attach a clear image or PDF of the approved ISD (PDF/JPG/PNG).
      3. We will begin the repair after we receive both the ISD number and the attachment.

    • To decline the repair:

      1. Reply to the email to let us know you’re declining, and we’ll close the request.
      2. You can pick up your device during business hours.

  5. Repair and pickup

    Once approved, a technician completes the repair. You will get a TDX notification with pickup instructions when your device is ready.