Using legacy AudioCodes 405HD standard and 445HD admin desk phones

Most faculty and staff with desk phones have the AudioCodes 405HD (standard phone) and 445HD (admin phone) models. These phones were initially provided when Skype for Business was the default app for VoIP, but they will continue to work with some limitations after the migration to Teams.

AudioCodes 405HD User Manual

AudioCodes 445HD User Manual

The following instructions apply to legacy AudioCodes 405/445HD desk phones models.

Sign into your VoIP desk phone

To get started with your AudioCodes 405HD or 445HD VoIP phone, sign in with your UARK Office 365 account:

1. Press Sign-in and select Web Sign-in (Cloud).
2. The phone will display a link and a pairing code. Open your web browser and go to the link (May need to use private browser for secondary and CAP accounts).
   • 405: aka.ms/siplogin
   • 445 and 440: microsoft.com/devicelogin
3. When prompted for Device Login, enter the pairing code displayed on your phone. Click Continue.
4. Enter or select your email address. Log in with your @uark.edu email address and UARK password. Confirm you are signing into the Teams SIP Gateway.
   Note: It might take a few minutes for your phone to complete registration.
5. When registration is complete, your phone will prompt you to create a 6-digit unlock code (e.g. 654321). Re-enter the unlock code and press Save.
   Note: To turn off the unlock code, press Menu, select Settings and then select Device Security. Scroll down and change the "Locking the Device" option to Disabled. 

Your phone will display your campus phone number on the screen. 

Video: Signing into Your VoIP Desk Phone

Set call forwarding and simultaneous ring

We recommend installing Teams on your mobile device instead of setting a forward. With the Teams app, you can set Quiet Hours to mute notifications during meetings or your off-time. 

Forwarding, call groups and simultaneous ring features must be set using Microsoft Teams.

Transfer calls

While a call is in progress, press BXfer and enter the phone number. Press Trans to transfer the call.

For additional transfer options, including Consultation Transfer, press the Call Menu. 

Video: Transferring Calls on a VoIP Phone

Check voicemail

Whether you are using a desk phone or Microsoft Teams, voicemail is easy with VoIP. 

Voicemail messages are emailed to you as a transcript and an audio file.

To check voicemail from your AudioCodes 405HD or 445HD desk phone, press the Voicemail key and select the message to listen, call back or delete. 

See the instructions for checking voicemail from the Teams app.

Note: Voicemail deleted from Outlook or Teams is permanently deleted and cannot be retrieved from your desk phone.

Set voicemail greeting 

Your voicemail is already set up with an automated greeting, so you are not required to take any action.

To set up a personalized greeting in the Microsoft Teams app:

1. Click your profile icon and select Settings. 
2. Click the Calls tab and then click Configure Voicemail.
3. Follow the prompts to record your greeting. 
   Note: We recommend doing this in a quiet location with a headset microphone. 

Video: Checking Voicemail on Your VoIP Phone

Select ring tone

Change the ring tone on your VoIP desk phone (AudioCodes 405HD or 445HD). 

1. Press Menu, and then go to Settings.
2. Select #2 - Ring Tone.
3. Use the keys to scroll through the ring tone options. 
4. Select your preferred ring tone and then press Save. 

Video: Selecting a Ring Tone on Your VoIP Phone