Using GlobalProtect VPN for Off-Campus Network Access

For faculty and staff who are off campus, virtual private network (VPN) is essential for accessing on-campus remote desktops, servers, and other resources. VPN is like a tunnel that allows UARK users to access university resources securely, while prohibiting unauthorized incoming traffic. VPN may be required to access certain systems, services or applications, even when the user is on campus.

Traffic restrictions | Install for Windows | Install for Mac | Install for MacOS Big Sur | Install for iOS | Install for Android | Gateways | GlobalProtect for Linux

For faculty and staff who are off campus, virtual private network (VPN) is essential for accessing on-campus remote desktops, servers, and other resources. VPN is like a tunnel that allows UARK users to access university resources securely, while prohibiting unauthorized incoming traffic. VPN may be required to access certain systems, services or applications, even when the user is on campus. The University of Arkansas uses GlobalProtect VPN.

Traffic Restrictions

Access to your home or non-university printers, network drives, etc., will be blocked while connected to the VPN. This configuration prevents compromised devices located off-campus from becoming a backdoor to university networks.

Install GlobalProtect for Windows

Only the version linked below is compatible with the university's VPN service. Do not install the GlobalProtect app offered in the Microsoft Store for Windows apps.

1. Download the appropriate installer for your computer:
   • GlobalProtect installer for 32-bit
   • GlobalProtect installer for 64-bit (most are 64-bit)
2. When prompted, choose to run the installer.
3. Complete the installation with all default options. 
4. The GlobalProtect app will pop up from the system tray. Enter the portal address:
   go.secure.uark.edu
5. Click Connect. 
6. When prompted, enter your UARK username and password. Click Sign In. 

Once connected, the globe icon in your system tray will switch to blue.

Install GlobalProtect for Mac

Big Sur users will need to follow the Big Sur VPN installation instructions. 

1. Download the GlobalProtect Installer for macOS.
2. Open the GlobalProtect.pkg file and run the GlobalProtect Installer. 
   1. Click the Apple menu and select System Preferences.
   2. Click Security & Privacy and open the General Tab.
   3. Click "Open Anyway" to allow the app to install. 
3. On the Installation Type screen, check the GlobalProtect checkbox and click Continue. Follow the prompts to complete the installation.
4. The GlobalProtect app will pop up and ask for a portal address. Enter:
   go.secure.uark.edu
5. Click Connect. Enter your UARK username and password. Click Sign In.

Once connected, the globe icon in your status panel will switch to blue.

Install GlobalProtect for MacOS Big Sur

1. Download the GlobalProtect Installer for macOS.
2. Open the GlobalProtect.pkg file, and run the GlobalProtect Installer.
3. On the Install GlobalProtect screen, confirm that the GlobalProtect checkbox is checked and click Continue. Follow the prompts to complete the installation.
4. Authenticate using your local admin password when prompted, and the GP client will launch automatically.
5. If you are upgrading from a previous version of GlobalProtect, the portal address should be displayed, and the client has stored your login credentials.
   For new GlobalProtect installs, the client will ask for a portal address. Enter: 
   go.secure.uark.edu
6. Click Connect.
7. Enter your UARK username and password and click Sign In.
8. After logging in successfully, if you are prompted to enable a blocked System Extension, click Open Security Preferences.
9. Click the padlock icon and authenticate.
10. Click the Allow button. Close System Preferences.
11. Click “Allow” at the GlobalProtect filtering network content prompt.

Once connected, the globe icon in your status panel will switch to blue.

Install GlobalProtect for iOS

1. Open the App Store on your iPhone or iPad.
2. Tap Search at the bottom of the screen and enter:
   GlobalProtect
   Note: The app developer is listed as Palo Alto Networks, and the icon is a globe with a shield and a check mark on it.
3. Tap Get and then tap Install.
4. Once installed, tap Open or tap the app icon. 
5. Tap Allow to get notifications.
6. Enter the portal address:
   go.secure.uark.edu
7. Tap Allow to add the VPN configuration to this device.
8. Enter your UARK username and password and then tap Sign in. 

This will automatically connect to the VPN on initial setup. To disconnect, tap the middle icon.

Install GlobalProtect for Android

1. Open the Play Store app on your Android device.
2. Search "GlobalProtect" from the search bar at the top of the screen. 
   Note: Ensure the author of the app is Palo Alto Networks.
3. Select GlobalProtect and tap Install.
4. Once installation is complete, open the app.
5. Enter the portal address:
   go.secure.uark.edu
6. Tap the Connect button at the bottom of the screen.
7. A message will pop up saying "Cannot Verify Server Identity." Tap Continue. 
8. Enter your UARK username and password and tap Sign in. 
9. When prompted with the Connection request message, tap OK. Once connected, the app will display a green shield icon on a blue background.
10. To disconnect from the VPN, tap the shield. When disconnected, the app will display a grey shield on a grey background. 
11. To change settings or sign out, tap the menu icon in the top left. 
    Note: You are not required to sign out in order to disconnect from the VPN.

Gateways

Most campus users will automatically connect using the General Access gateway and do not need to change any settings. 

If you are part of a team with special access, you will automatically be logged into the appropriate gateway. To switch between gateways:

1. Click the blue globe icon in the system tray.
2. Select another gateway from the drop-down menu. You will be disconnected from the previous gateway. 

If you do not have appropriate access to a selected gateway, the app will disconnect. 

GlobalProtect for Linux

Download and Install

1. Go to the Box folder for the GlobalProtect Linux installers. Select the appropriate package:
   • .deb for Debian based
   • .rpm for Red Hat based
2. Click Download. 
3. Open a terminal in the folder where the app package was downloaded.
4. Install the app package using either:
   • sudo yum -i ./GlobalProtect_rpm-{version}.rpm
   • sudo apt-get install ./GlobalProtect_deb-{version}.deb

^Where {version} must include the version numbers in the file name, for example, GlobalProtect_rpm-4.1.12.rpm.

Using GlobalProtect in Linux

To connect to the portal:

1. At the prompt (user@Linuxhost~$) enter:
   globalprotect connect -portal go.secure.uark.edu
2. Enter your UARK username and password.
3. Press Y to continue. 

GlobalProtect will automatically connect to the best available gateway.

Useful Commands for Linux

To verify the status and details about the connection:

• globalprotect show -status
• globalprotect show -details

To clear credentials for the current user:

• globalprotect remove-user

To view all commands:

• globalprotect help