Create a new ticket in TeamDynamix

Tickets can be created by a Technician for a Requestor in TDNext. In addition to their use in reporting, tickets are also used as a form of communication between the Technician and Requestor on the ticket work and resolution.

1. Go to:
   https://uark.teamdynamix.com/TDNext
   and sign in.
2. Click the menu icon or Show Applications Menu button.
   
   
    
3. Click the Tickets button. The Tickets tab will open and will remain as a tab in the desktop unless the tab is closed.
   Note: To return to the desktop view, click the Desktop tab.
   
   
    
4. In the Tickets tab, click the +New button, and select Service Request Form from the dropdown.
   
   
    
5. Click the Form field to change the ticket from using the standard default request form to use the appropriate service request form. You can use the search field at the top of the dropdown. If there is no form for your particular request, use the standard default form.
   • When an existing service request form is selected, some information will be automatically filled in. Required fields will be marked with a red asterisk (*).
   • If a specific service request form has been selected, the Responsible field will be completed with the group or individual responsible for that service. If using the standard default form, the Responsible field may be completed if it is known which group or individual fulfills those requests.
   • The Requestor, Acct/Dept (Accounting Department), and Title fields must be completed. “Uncategorized” is an option for the Acct/Dept field if unknown.
   • The Notify Requestor checkbox will be checked by default, as typically, the original service requestor should be notified.
   • A more detailed description can be put in the Description or Additional Details field.
   • The ticket Type will usually be General/Default ticket type for all services/offerings.
   • When using a specific service request form, the fields will vary according to the service requested.
   • All fields that are filled are searchable and reportable within TeamDynamix.
      
6. Complete the form, scroll back to the top, and click Save, and the Service Request ID (ticket ID number) will be displayed.

You can also use the New Service Request button on the top, right of the default desktop to create a new request ticket.