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Audience: Staff, Technicians
Responsible Group: TeamDyanmix Admins
Overview
Tickets can be created by a Technician for a Requestor within the Users Portal of TeamDynamix. Tickets are used as a form of communication between the Technician and Requestor on the ticket work and resolution.
Directions
Follow these directions to search for a specific form and creating a new ticket.
Troubleshooting
If you are unable to complete the directions, please use the Request Service form for additional assistance.
If this article needs to be updated, please leave feedback on this article and it will notify the owner of the article.
Related service or knowledge base
- Knowledge Base: How to update a ticket (coming soon)
- Knowledge Base: How to search for a ticket (coming soon)
- Knowledge Base: Understanding ticket statuses