Body
Overview
Audience: Staff or Faculty who need a knowledge base repository
The UARK Help Portal (help.uark.edu) is run on the TeamDynamix platform. The TeamDynamix Knowledge Base is the university's collection of self-service articles that help the campus community find information, troubleshooting issues, and complete common university processes. It can also be used for internal documentation of processes and procedures.
The Knowledge Base is comprised of articles that are searchable and provide a variety of documentation such as:
- Step-by-step instructions
- Frequently Asked Questions
- Quick Reference Guides
- Job Aids
- Process Descriptions
- Workflows
- and much more
All university departments, colleges, schools, division, etc. are able to onboard to TeamDynamix for their service management needs. For more information about onboarding your department, please contact the Technology Learning & Development team.
Key Features
- AI-Chat bot that searches the knowledge base articles by answering conversational prompted questions. (Shortcut keys: CTRL + B to open the AI bot)
- Searchable self-service help allows customers and users find directions for commonly asked questions.
- Related resources directly linked within an article. Resources include a service request forms or other related articles.
- Article feedback can be configured to help clarify or update articles.
- Permission for access can be set up for different groups. Allow some or disallowing others to view your documentation.
Tip: Knowledge base articles can be set to Public view or defined by allowing or disallowing a specific TeamDynamix group. This makes signing into the UARK Help Portal necessary to view all of the articles a user has permission to access.
Access
You can access Knowledge Base from a web browser. Be sure to log in using your UARK account.
Web Browser
- Visit help.uark.edu.
- Sign in using your @uark.edu credentials.
- Select the Knowledge Base from the main navigation menu and start exploring.
What's Next
Browse, Search, or use the AI-Chat bot to help find Knowledge Base articles.
Training
Below are YouTube videos from TeamDynamix about the Knowledge Base. If you need more support for your training needs, please complete the IT Training Support form.
Using the Knowledge Base
Contributing to Knowledge Base
Need Help?
Need more information? Check the Related Articles or Related Services sections on this page (side or at the bottom) for additional resources that might help.
If this article needs to be updated, please leave feedback on this article and it will notify the owner of the article.