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Windows Hello must be set up on any Windows device (such as your laptop or desktop computer) with which you will be using your Microsoft passkey to log into university services and resources.
Setting up Windows Hello is the first step for Windows PC users in setting up a Microsoft passkey at the University of Arkansas.
Check to see if Windows Hello is already set up
Check to confirm that Windows Hello is set up on the device that you will be using to access university resources.
- Open Windows Settings.
- Select Accounts on the left.
- Select Sign‑in options on the right.
- In the Ways to sign in list, check to see if Windows Hello is set up by clicking PIN (Windows Hello) and confirming that "Change your PIN" and "Remove this sign-in option" are available. If so, Windows Hello is set up on the device, and you can close Windows Settings and go on to the next step.
If not, a Set up button will be displayed, and you will need to set up Windows Hello on the device.
Set up Windows Hello
If Windows Hello has not been set up:
- Under PIN (Windows Hello), click the Set up button.
- Click OK on the Use Windows Hello with your Account window.
You may be asked to authenticate with the MFA method that you are currently using.
- Type a PIN into the New PIN field, type the PIN again in the Confirm PIN field, and click OK.
Note: Your Windows Hello PIN must be at least six characters and cannot be a common number pattern. If your PIN doesn’t meet requirements, you will be prompted regarding what to change.
- The "All Set" window will be displayed, indicating that you have successfully set up Windows Hello. Click OK.
You can now use your Windows Hello PIN to unlock your device.
You may also be prompted for your Windows Hello PIN when logging into university systems.
Continue setting up passkey as your MFA method
The next step in setting up your MFA method is to install and set up Microsoft Authenticator on your mobile device. If you have already installed Authenticator on your mobile device and are currently using it as your MFA method, do NOT reinstall the app. If you already have Authenticator, you are ready to create your passkey.