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Audience: Students, Faculty, Staff
Responsible Group: IT Training and Outreach
Overview
This article explains how to add an attachment to an existing request or incident ticket in the UARK Help Portal. Adding attachments, such as screenshots, documents, or forms, can help support teams better understand your ticket request and resolve it more quickly.
Before you start
- You must be signed in to the UARK Help Portal.
- You must already have a submitted ticket.
- Files have a upload limit of 50 MB.
Steps
- View your ticket.
- On the main panel, below the ticket title, locate Add Attachment.
- Select from your computer or from OneDrive for Business.
- Select Browse and select your file.
- Select Upload.
- Confirm your file appears in the Attachments section.
Tip: Screenshots of error messages or examples of the issue you are experiencing can significantly reduce follow-up questions and speed up resolution.
What’s next
Once uploaded, your attachment is immediately available to the support team assigned to your ticket. You may add additional attachments at any time if new information becomes available.
Need Help?
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