Requesting SSL Certificates

IT Services grants SSL certificates issued by Sectigo the InCommon Certificate Service. Certificates are valid for one year.

To generate a Certificate Signing Request (CSR) and submit it to the IT Services Security Team:

1. Follow the instructions for your platform or application environment:
   • OpenSSL (Apache)
   • Microsoft IIS 7.x
   • Java-based web servers (Tomcat) using keytool

For a complete list of platforms, see the Sectigo Knowledge Base Certificate Signing Request (CSR) Guide.

Note: Ensure your CSR is created with a 2048-bit or larger public key.

2. When prompted, provide the following information:
   • Country: US
   • State: Arkansas
   • Locality Name: Fayetteville (or city where system is located)
   • Organization Name: University of Arkansas
   • Organizational Unit Name: Name of unit requesting certificate
   • Common Name: Fully Qualified Domain Name (FQDN) of host 
   • Email Address: leave blank
   • Challenge Password: leave blank
   • An Optional Company Name: leave blank
     
     Note: Your CSR will be generated on your local file system (usually in the Downloads folder).
3. Request SSL Certificate
   Include:
   • Your office phone number
   • Details about your CSR, including a description of the application or server to which it will be applied
   • Information or special instructions that apply to the request
4. Click the paper clip icon and select Attach a file. Find and select the CSR file generated in step 2. Click Submit.

The certificate will be issued through the original ticket within two business days under normal circumstances.