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If you are having difficulty connecting to an existing port on campus that does not have an Ethernet lock installed, there may be a problem with the network cable that connects your device to the network.
There is likely a problem with the port that will need to be resolved if:
- Windows: There is a red X over the network icon in the system tray and you receive the message “A network cable is unplugged.”
- MacOS: There is a red light next to Built-in Ethernet in the Network System Preferences.
If your network port is inactive or appears to be active with no network connectivity, use the Request Network Drop button on the right to create a ticket to request support.
Enter the following information in the Description field to complete the ticket:
- The wall port information printed on the Ethernet wall plate in the following format:
AAAA-###[B]-BB##
Note: If the label is unreadable, check inside the door jamb to find a label with all the faceplate numbers.
- MAC Address of the computer currently plugged into the port
- Your device’s settings configured for DHCP
Resolution Time: 2-10 business days