Knowledge Base: How to create a shortcut

Overview

Audience: TeamDynamix Technicians with Knowledge Base management access (Technician II) 

Knowledge Base shortcuts allow an article or category to appear in more than one location without creating duplicate content. Use a shortcut when the same content is relevant to multiple categories.

The shortcut points to the original article or category. This means there will only one original item to maintain, even when users can find it from multiple locations. 

Before you start

• The article or category you want to create a shortcut to.
• The category where you want the shortcut to appear.

Steps

1. Navigate to the Knowledge Base Category where you want the shortcut to appear.
2. SelectNew Shortcut
3. Choose Shortcut Type:
   1. Article
   2. Category
4. Select what to make a shortcut of by selecting Target
5. Parent Category is auto-filled with where the shortcut will be placed.
6. You may choose to change the Order
7. Select Save

What's next

The shortcut will appear in the category where you placed it. For most users, a shortcut looks the same as a regular article or category because there is no label identifying it as a shortcut.

Keep this in mind when using shortcuts. The breadcrumb will show the shortcut's location rather than making its relationship to the original location clear, which may be confusing to users.

For Technicians with knowledge base management access, shortcut categories will be designated with an anchor and pencil:   . Select this icon to Edit Shortcut.

Need Help?

Need more information? Check the Related Articles or Related Services sections on this page (side or at the bottom) for additional resources that might help. 

• Submit a UARK IT Help ticket for access issues.
• Submit an IT training request for personalized support from the IT Training and Outreach.
• (For Help Desk Use) Responsible Group: IT Training and Outreach