Attaching PDFs and other files to a knowledge base article

Attach associated files such as PDFs to articles. Make sure all PDFs are ADA accessible. See Accessible PDFs for information on creating accessible PDFs.

Attach a file to a knowledge base article or service description

To attach a file to an article:

1. Click Edit Article and the Files tab.
2. Click the Add button.
3. Click Browse to select a file to upload.
4. Click the Upload button.
5. Click the Add button.
6. Close the Add Attachments window.

To ensure web accessibility, see W3C's pages on:

• Create Accessible PDFs
• Applying text alternatives to images with the Alt entry in PDF documents