UARK Help Portal: How to access the Chatbot

Overview

Audience: Students, Faculty, Staff, Affiliates, Public

The UARK Help Portal Chatbot helps users quickly find answer to questions by searching the knowledge base articles located in the UARK Help Portal (help.uark.edu).  Use the chatbot when you need instructions, troubleshooting steps, or information about services. If you cannot find the information you need, you can submit a support request ticket. 

Access

You can access the chatbot from the UARK Help Portal. Be sure to log in using your @uark.edu email address to gain full access to the site.

Web Browser (Desktop or Mobile)

1. Visit help.uark.edu.
2. Sign in using your @uark.edu credentials. Note: The bot works even if you are not logged in. However, without signing in, it can only access Public knowledge base articles. Signing in with your UARK account allows the bot to access any articles your account is authorized to view.
3. Select the chat icon in the lower-right corner of the page.
   
4. Enter your question using natural language. 
5. Review the returned information.  Note: If the chatbot does not help you answer your question, proceed to create a support ticket.

Need Help?

Need more information? Check the Related Articles or Related Services sections on this page (side or at the bottom) for additional resources that might help. 

• Submit a UARK IT Help ticket for access issues.
• Submit an IT training request for personalized support from the IT Training and Outreach.
• (For Help Desk Use) Responsible Group: TeamDynamix Administrators.