Using the Authenticator App to Authenticate with MFA
Summary
The easiest and most secure method for multi-factor authentication (MFA) is the Microsoft Authenticator app.
Body
MFA Requests
When prompted to use multi-factor authentication (MFA) to access a UARK online service like Outlook, users will need to verify with a two-digit number.
The login screen will display the number you will use to verify access on your phone's Authenticator app.
Verification
Your phone will show a notification that says "Are you trying to sign in?"
Tap the notification to open the verification screen.
Verify that this is a legitimate attempt to log in by reviewing the information shown on your phone. The Authenticator app will display information about what online service you are logging into.
Warning! If you receive an MFA prompt when you are not actively trying to log in with MFA, or if it shows the wrong service, this is fraud and should be reported.
If you are suspicious, tap NO, IT’s NOT ME and then tap Report to ensure IT Services is made aware of the bad attempt.
If you mistakenly deny a request, you will get the option to send another request.
Details
Details
Article ID:
173
Created
Sat 1/27/24 4:34 PM
Modified
Mon 4/20/26 2:14 PM
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The purpose of this policy is to provide guidelines for MFA connections to the University of Arkansas network and information systems on and off campus.
Multi-factor authentication (MFA) is required for all student, faculty, and staff UARK accounts. After activating your UARK account, register for MFA.
The YubiKey security key is an alternative method for multi-factor authentication.