Summary
This article defines the Quality & Readiness Standards used by the BPM team to ensure Workday-related work is accurate, complete, and ready before advancing through lifecycle phases or being deployed to Production. It outlines readiness expectations, quality checks, and accountability to support consistent delivery, reduce rework, and maintain institutional governance.
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Quality & Readiness Standards
This article defines the quality and readiness standards applied by the Business Process Management (BPM) team to Workday-related work. These standards ensure requests are complete, accurate, and ready to advance through lifecycle phases while supporting governance, auditability, and consistent delivery.
Quality & Readiness Overview
Quality and readiness standards ensure work entering and progressing through the BPM lifecycle is well-defined, governed, and positioned for success. These standards reduce rework, enable informed decision-making, and support leadership reporting and audit needs.
Phase Readiness: Intake
Intake readiness ensures requests entering the BPM lifecycle are complete, accurate, and structured for governance, reporting, and auditability. Intake data is used throughout the lifecycle and supports reporting to directors, executive leadership, and audit reviews.
Required Ticket Fields (Reporting & Governance Critical)
- Business Capability
- Identifies the functional capability impacted (e.g., Recruiting, Compensation, Payroll, Security, Reporting)
- Determines whether the request is a Project, Change Request, or Service
- Supports portfolio management and capacity planning
- Request Type (Project, Change Request, or Service)
- Functional Area(s) Impacted (HCM, Finance, Payroll, Reporting, Security, or cross-functional)
- Payroll Impacting
- Flags impact to pay calculation, earnings, deductions, taxes, timing, or worker eligibility
- Triggers heightened review, compliance consideration, and audit reporting
- Business Problem / Requested Outcome
- Requester and Business Owner
- Primary Stakeholders
- Priority and Urgency Indicators
- Status and Lifecycle Phase
- Scope Indicators (process, security, reporting, integrations, policy)
- Reporting Classification Fields used for leadership and audit reporting
Expectation: Intake fields must be reviewed and updated throughout the lifecycle. Incomplete or outdated data may result in the request being paused, returned, or closed.
Phase Readiness Expectations
- Phase objectives are clearly met and documented
- Decisions, approvals, and outcomes are recorded
- Risks and impacts are identified and communicated
- Artifacts required for the next phase are complete
Quality Checks
- Accuracy and completeness of documentation
- Alignment with governance standards
- Consistency across tickets, artifacts, and communications
- Validation of readiness before phase advancement
Accountability
BPM team members are responsible for maintaining quality and readiness standards. Leadership may pause or redirect work that does not meet readiness expectations to protect governance, delivery timelines, and institutional risk.